Privacy Policy

1. Introduction and Company Identity

This Privacy Policy explains how JIGNATURE FOODS PRIVATE LIMITED ("JiGNature", "we", "our" or "us") collects, uses and protects personal information when you use our website at https://jignature.com/ or submit an enquiry to us.

• Legal entity: JIGNATURE FOODS PRIVATE LIMITED (Private Limited Company)
• CIN: U10505TN2025PTC176381
• Incorporated: 23 January 2025
• Registered office: No. 18/18, Nethaji Puram, Velanathavalam Road, Kandegounden Salai, Coimbatore South, Coimbatore – 641105, Tamil Nadu, India

JiGNature is the brand under which we offer beverages, ice creams, desserts and related products, and operate franchise and distribution partnerships.

2. Information We Collect

We collect personal information that you choose to provide through our contact, franchise, distribution, stock supply and other enquiry forms. Depending on the form, this may include:

• Your name.
• Contact details such as mobile number, WhatsApp number and email address.
• City, state or proposed location.
• Business or enquiry details, such as the type of partnership, intended investment range, timeline, existing business experience or the products you are interested in.
• Any other information you voluntarily include in a message.
• Your choices about being contacted and about marketing messages, together with the date and time and the version of the privacy notice shown to you.
• If advertising measurement is activated in future and you agree to it, limited technical information such as browser type, pages visited and whether an enquiry was completed (see section 4).

We ask that you do not submit sensitive information that is not needed for your enquiry.

3. Why We Use Your Information

We use personal information for the following purposes:

1. Responding to customer enquiries.

2. Evaluating franchise applications.

3. Evaluating distributor and business partnership enquiries.

4. Maintaining business communications.

5. Managing consent-based marketing communications.

6. Measuring website performance and advertising conversions.

7. Maintaining website security and complying with legal obligations.

Franchise enquiries are given an internal suitability score based on the answers you provide, to help our team prioritise responses. This score does not by itself decide any application.

4. Cookies, Advertising Measurement and Tracking

The website uses only strictly necessary browser storage, for example to remember your privacy choices or keep authorised staff signed in.

JiGNature may use advertising measurement technologies, including Meta Pixel, to understand the effectiveness of our advertising campaigns. These optional technologies will be activated only when configured and subject to applicable consent requirements. Visitors will be provided with appropriate privacy choices before optional advertising tracking is enabled.

At present, the website does not load Meta Pixel, advertising cookies or other optional advertising tracking. When advertising measurement is activated, a Privacy settings control will be available on the website so you can accept, decline or later withdraw optional tracking. The contents of your enquiry, your name, phone number and email address will not be sent through these measurement events.

5. How Enquiries Are Processed

When you submit a form:

• Your enquiry is first saved in our secure enquiry database, hosted by our website platform provider.
• A copy is then added to a Google Sheet operated by JiGNature, which our team uses to manage and follow up enquiries.

6. Service Providers

We use the following service providers, acting on our instructions or under their own terms where stated.

Current services

• Lovable — website development, hosting and associated services, including the enquiry database.
• Hostinger — existing website hosting or related infrastructure, where still applicable.
• Google Sheets — enquiry submissions and lead management by our team. The website also loads web fonts from third-party font services, and store pages may link to Google Maps.
• WhatsApp — customer and business communications, only when you choose to continue a conversation on WhatsApp. WhatsApp handles your messages under its own terms and privacy policy.
• Meta / Instagram — social media, advertising and related services. Website Pixel tracking is not currently active.

Future integration

• Amazon Web Services (AWS) — planned database infrastructure in the AWS Mumbai region (ap-south-1) for the JiGNature Digital Platform. This integration is planned for Phase 2, and AWS is not currently processing website enquiry submissions. We will update this policy before that changes.

7. Sharing Your Information

We do not sell your personal information. We may share it only:

• With our authorised staff and team members who need it to handle your enquiry.
• With the service providers listed above.
• Where required by law, court order or a competent government authority.
• To protect our rights, our customers, or the security of our website.

8. Security

We take reasonable security safeguards to protect personal information. Access to enquiry records is limited to authorised JiGNature staff who sign in to view them, data is transmitted over encrypted connections, and the website includes measures to block automated spam submissions. No method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

9. Data Retention and Deletion

We keep personal information only for as long as reasonably needed for the purposes in this policy. We follow the operational retention schedule below. These periods are our own business guidelines and are not universal statutory requirements:

• General enquiries: 12 months after last meaningful interaction.
• Inactive franchise enquiries: 24 months after last meaningful interaction.
• Inactive distributor enquiries: 24 months after last meaningful interaction.
• Executed commercial agreements: Retain for the contract duration and applicable statutory recordkeeping periods.
• Marketing consent: Retain as necessary for consent management and compliance.
• Advertising data: Apply platform-specific settings and applicable retention requirements.
• Security and processing logs: Retain according to applicable legal requirements and documented security needs.

When information is no longer needed, we delete it or make it anonymous. You may ask us to delete your information earlier (see section 11). Information may be retained longer where necessary to satisfy legal obligations, resolve disputes or establish and defend legal claims.

10. Data Protection Law in India

We handle personal information with reference to the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as applicable. Certain provisions have already commenced, and the principal processing and data-subject-rights obligations are scheduled to commence after the statutory transition period in May 2027.

JiGNature is preparing operational procedures for:

• Privacy requests and grievances.
• Consent withdrawal.
• Data correction and deletion.
• Data access controls.
• Retention and deletion.
• Security incident response.
• Service-provider governance.

Where we rely on your consent, you can withdraw it at any time as easily as you gave it. Withdrawing consent does not affect processing that already took place.

11. Your Rights and How to Make a Request

Subject to applicable law, you may:

• Ask for a summary of the personal information we hold about you and how it is used.
• Ask us to correct, complete or update it.
• Ask us to erase it where it is no longer needed or you withdraw consent, unless we must keep it by law.
• Withdraw consent, including to marketing messages and optional advertising tracking, at any time.
• Nominate another person to exercise your rights where the law allows.
• Raise a grievance with us, and, where available under law, with the Data Protection Board of India.

To make a request, email enquiries@jignature.com with the subject "Privacy request". We may need to verify your identity before acting. You can also use the "Stop marketing messages" form on this page.

12. Privacy & Grievance Contact

Santhosh Kumar

Director — Privacy & Grievance Contact

JIGNATURE FOODS PRIVATE LIMITED

Email: enquiries@jignature.com

You can use this address for privacy questions, requests concerning your personal information, withdrawal of marketing consent and grievances.

13. Cross-Border Processing

Some of our service providers, including Google and Meta, may store or process information on servers located outside India. Where this happens, we rely on those providers' contractual and security safeguards and will comply with any restrictions on transfer notified under Indian law.

14. Children's Privacy

Our enquiry forms are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has submitted information to us, please contact us and we will delete it.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last Updated" date. Each enquiry records which version of our privacy notice was shown at the time.

16. Contact Us

JIGNATURE FOODS PRIVATE LIMITED

No. 18/18, Nethaji Puram, Velanathavalam Road, Kandegounden Salai, Coimbatore South, Coimbatore – 641105, Tamil Nadu, India

Email: enquiries@jignature.com

Website: https://jignature.com/

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